Politique d’expédition

Shipping Policy

At Zeyna, we are committed to delivering your order safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, promotional periods, or periods of high demand.

Shipping & Delivery

We offer shipping to multiple international destinations. Available shipping options, costs, and estimated delivery times are displayed at checkout based on your delivery address.

Estimated delivery time is generally 7–16 business days after processing, depending on the destination, shipping method, and local carrier.

Please note that delivery times are estimates and are not guaranteed.

Order Tracking

Once your order has been shipped and tracking information becomes available, you will receive a confirmation email containing your tracking details.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delivery delays beyond our control.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. Once an order has been processed or shipped, we may not be able to modify the delivery address.

Lost, Delayed or Damaged Packages

If your package is significantly delayed, arrives damaged, or appears to be lost, please contact our customer support team with your order number. We will review the situation and assist you with the appropriate next steps.

Multiple Packages

In some cases, items from the same order may be shipped separately and may arrive at different times.

Contact

For any questions regarding shipping or delivery, please contact us at support@zeyna.com.