Politique de remboursement

Refund & Return Policy

Last Updated: October 10, 2026

At Zeyna, your satisfaction is important to us. We are committed to providing quality wigs, hair extensions, and styling accessories.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns – 14 Days

You may request a return within 14 days of receiving your order, subject to the conditions outlined in this policy and applicable consumer protection laws.

To initiate a return, contact us at support@zeyna.com within 14 days of delivery.

Please include your order number, the product you wish to return, and the reason for your request.

2. Return Eligibility

For a change-of-mind return, items must generally meet the following conditions:

* Unused and unworn.
* Unwashed and unaltered.
* In their original condition.
* Returned with original packaging, tags, and included accessories, where applicable.
* Accompanied by proof of purchase.

All returned items may be inspected before a refund is approved, subject to applicable law.

3. Wigs & Hair Extensions

For hygiene and quality reasons, wigs and hair extensions must generally remain in their original condition to qualify for a change-of-mind return.

The following conditions apply:

* Hair must not have been worn, washed, dyed, or chemically treated.
* Lace must not have been cut, trimmed, or modified.
* Products must not have been styled, altered, or damaged.
* Original packaging and included accessories should be retained.

Items that do not meet these conditions may be ineligible for a voluntary return.

These restrictions do not affect mandatory consumer rights concerning defective, misrepresented, or non-compliant products.

4. Hair Styling Tools & Electrical Accessories

Hair straighteners, hot air brushes, hair dryers, and other electrical styling accessories may be returned within 14 days of delivery, provided the applicable return conditions are met.

For change-of-mind returns:

* Products must be unused and undamaged.
* Original packaging should be retained.
* All included attachments, accessories, and manuals must be returned.
* Products must not have been modified or improperly handled.

If an electrical product arrives defective, damaged, or incorrect, contact support@zeyna.com promptly.

Your statutory rights remain protected under applicable consumer protection laws.

5. Non-Returnable Items

The following items may be ineligible for voluntary change-of-mind returns, where permitted by law:

* Wigs or extensions that have been worn, washed, cut, dyed, or altered.
* Products damaged through misuse or improper handling.
* Used personal grooming accessories where a lawful hygiene exception applies.
* Personalized or custom-made products where a legal exception applies.
* Final-sale products where exclusions are legally permitted and properly disclosed.

These restrictions do not override applicable consumer protection laws.

6. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact support@zeyna.com as soon as possible.

Please include:

* Your order number.
* A description of the issue.
* Clear photos or videos showing the problem.
* Photos of the packaging, if relevant.

We will review your request and offer an appropriate solution in accordance with applicable law.

Depending on the circumstances, available remedies may include a repair, replacement, refund, or another legally appropriate resolution.

7. How to Request a Return

To request a return:

1. Email support@zeyna.com.
2. Include your order number and the item you wish to return.
3. Explain the reason for your request and attach photos if necessary.
4. Wait for our customer support team to provide return instructions.
5. If a return is required, package the item securely and follow the instructions provided.

Important: Do not return your order to the address printed on the original shipping package unless instructed to do so by our customer support team.

Return addresses may vary depending on the product and fulfillment location.

8. Return Shipping Costs

For voluntary change-of-mind returns, customers may be responsible for return shipping costs where permitted by applicable law.

Original shipping charges may be non-refundable for voluntary returns, subject to legal requirements.

If an item is defective, damaged, incorrect, or otherwise covered by mandatory consumer protections, applicable obligations concerning shipping costs and refunds will be respected.

We recommend using a trackable shipping service for returns.

9. Refund Processing

Once a returned product has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

All mandatory statutory refund deadlines will be respected.

10. Order Cancellations

If you need to cancel or modify an order, please contact support@zeyna.com as soon as possible.

We will make reasonable efforts to accommodate requests before the order is processed or shipped.

Once an order has entered fulfillment or has been dispatched, cancellation or modification may no longer be possible through our standard process.

This does not affect cancellation rights granted under applicable law.

11. International Orders

Zeyna serves customers in different countries and regions.

Return requirements, refund rights, cancellation periods, and consumer protections may vary depending on the customer’s location.

Where local consumer protection laws provide rights beyond those described in this policy, the applicable mandatory legal provisions will prevail.

Customs duties, import charges, and related fees will be handled in accordance with applicable law and the terms disclosed at checkout.

12. Customer Support

If you have questions about returns, refunds, cancellations, damaged items, or product concerns, please contact our team.

Email: support@zeyna.com

Store: Zeyna

Please include your order number when contacting customer support regarding an existing purchase.

We are committed to reviewing customer requests fairly and providing appropriate assistance.

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Zeyna – Own Your Look.