FAQ

Frequently Asked Questions (FAQ)

Welcome to Zeyna!

Find answers to common questions about our wigs, hair extensions, styling accessories, shipping, returns, and customer support.

1. What products does Zeyna offer?

Zeyna offers a curated selection of wigs, hair extensions, and hair styling accessories. Our collection includes different lengths, textures, colors, and lace options, as well as styling tools to help you complete your look.

2. Are all Zeyna wigs made with human hair?

Not necessarily. Our collections may include both human hair and synthetic wigs. The hair material is specified in each product description. Please check the details carefully before ordering.

3. How do I choose the right wig?

Consider the hair length, texture, density, color, lace type, and cap construction. Each product page provides available specifications to help you make your choice.

If you need assistance, contact us at support@zeyna.com.

4. What is the difference between a lace front wig and a closure wig?

A lace front wig generally provides a wider lace area around the front hairline, allowing for more styling flexibility.

A closure wig features a smaller lace area and may require less installation and maintenance.

The exact lace dimensions vary by product.

5. Can I dye, straighten, or curl my wig?

This depends on the hair material.

Human hair wigs may allow more styling flexibility, while synthetic wigs can be damaged by heat or chemical treatments.

Always follow the care instructions provided for your specific wig.

6. How should I care for my wig?

To help maintain your wig:

* Detangle gently, starting from the ends.
* Use suitable hair care products.
* Wash only when necessary.
* Avoid excessive heat.
* Let the wig dry according to its care instructions.
* Store it properly when not in use.

7. Does Zeyna sell hair styling accessories?

Yes! Our Hair Accessories collection includes styling tools and accessories designed to complement your hair routine.

Please review each product’s specifications, compatibility, and safety instructions before purchasing.

8. Are Zeyna’s electrical styling tools compatible with my country?

Electrical specifications and plug types vary by product and regional version.

Always verify the voltage, plug type, and instructions listed on the product page before purchasing.

Do not assume that every styling tool supports worldwide voltage.

9. How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery is generally 7–16 business days after processing, depending on the destination, shipping method, customs procedures, and local carrier.

Delivery times are estimates and are not guaranteed.

10. Can I track my order?

Yes. Once your order has shipped and tracking information becomes available, we will send tracking details to the email address associated with your order.

11. Does Zeyna ship internationally?

We offer shipping to selected international destinations.

Shipping availability, delivery estimates, and costs are displayed at checkout based on your delivery address.

12. Do you accept returns?

Eligible items may be returned within 14 days of delivery, subject to our Refund & Return Policy and applicable consumer protection laws.

For change-of-mind returns, products must generally be unused, unworn, unwashed, unaltered, and in their original condition.

Special conditions may apply to wigs, extensions, and personal grooming products.

Please review our Refund & Return Policy for complete information.

13. What if my order arrives damaged, defective, or incorrect?

Please contact support@zeyna.com as soon as possible.

Include your order number, a description of the issue, and clear photos or videos where possible.

We will review the issue and provide an appropriate solution in accordance with applicable law.

14. Can I cancel or change my order?

If you need to cancel or modify an order, contact us as soon as possible at support@zeyna.com.

We will try to accommodate your request before processing or shipment. Changes may not be possible once fulfillment has started.

Your statutory cancellation rights remain unaffected.

15. What payment methods does Zeyna accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your country or region.

16. How can I contact Zeyna?

For product questions, order assistance, returns, and general inquiries, contact:

Email: support@zeyna.com

Our goal is to respond within 1–2 business days.

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Zeyna – Own Your Look.